1Access Domain Settings

Navigate to your agent's web channel configuration page. In the publish channel information section, you'll find the Domain settings panel highlighted with a red border for easy identification.

Quick Access: Go to Agents → [Your Agent] → Web Channel → Scroll to Domain section

2Add Your Custom Domain

Click on the "Add a domain" button to begin the custom domain setup process. You'll be redirected to the domain configuration interface where you can specify your desired domain name.

www.your-company.com
Your professional agent URL

Enter your domain in the format: www.your-domain.com or your preferred subdomain structure.

3DNS Configuration

Once your domain is added, you'll need to configure DNS records with your domain provider. The system will provide you with specific DNS configuration instructions:

CNAME Record Setup:

Type: CNAME Name: www (or your subdomain) Value: chat.tate-a-tate.com TTL: 3600 (1 hour)

TXT Record for Verification:

Type: TXT Name: _tate-verification Value: [Generated verification code] TTL: 3600 (1 hour)
Important: DNS propagation can take up to 48 hours, but typically completes within 4-6 hours. The verification process will automatically retry until successful.

4SSL Certificate Setup

For secure HTTPS communication, Tate automatically provisions SSL certificates for your custom domain. The platform supports industry-standard TLS encryption.

Automatic SSL: Certificates are automatically generated and renewed using Let's Encrypt. No manual intervention required.

You can upload your own SSL certificate if your organization requires specific certificate authorities or extended validation certificates.

5Google Client Configuration

If your agent uses Google authentication or services, configure the OAuth client settings with your custom domain:

Required Fields:

  • Client ID: Your Google OAuth client identifier
  • Client Secret: Corresponding secret key
  • Authorized Origins: https://your-domain.com
  • Redirect URIs: https://your-domain.com/auth/callback

6Verification & Testing

After DNS configuration, click "Verify" to check domain ownership and SSL certificate status. The system will automatically validate:

  • ✅ DNS record configuration
  • ✅ SSL certificate installation
  • ✅ Domain accessibility
  • ✅ Redirect functionality